Shipping policy
Delivery charges
We keep this simple. One rule applies across the entire website.
| Order value | Delivery charge |
|---|---|
| ₹799 and above | Free |
| Below ₹799 | ₹70 |
The delivery charge is calculated automatically at checkout and shown to you before you pay. There are no separate handling charges, packaging charges, or cash-on-delivery charges. The amount you see at checkout is the amount you pay.
Order processing
Orders are processed from our facility in Indore, Madhya Pradesh.
- Orders placed before 11:00 AM on a working day are usually dispatched the same day
- Orders placed after 11:00 AM, or on Sundays and public holidays, are dispatched the next working day
- You will receive a tracking link by email and SMS once your order is dispatched
During sale periods and festival weeks, dispatch may take an additional 1–2 working days. We will tell you if this applies to your order.
Delivery timelines
Estimated delivery times after dispatch:
| Destination | Estimated delivery |
|---|---|
| Madhya Pradesh | 2–4 working days |
| Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad) | 3–5 working days |
| Other cities and towns | 4–7 working days |
| Remote and North-Eastern locations, Jammu & Kashmir, Andaman & Nicobar, Lakshadweep | 7–12 working days |
These are estimates, not guarantees. Delivery may take longer due to weather, regional restrictions, strikes, or other circumstances outside our control.
Serviceable areas
We deliver across India through our courier partners. Serviceability is checked against your PIN code at checkout. If your PIN code is not serviceable, you will be told at checkout before payment.
Cash on Delivery
Cash on Delivery is available across India, subject to your PIN code being serviceable for COD by our courier partners.
- No additional COD charge is levied. The ₹799 free-delivery threshold and the ₹70 charge below it apply identically to prepaid and COD orders
- Please keep the exact order amount ready at the time of delivery
- We may verify COD orders by phone or WhatsApp before dispatch. If we cannot reach you, dispatch may be delayed
Failed delivery and returned shipments
Our courier partners will normally attempt delivery up to three times. If delivery fails because:
- the address provided was incomplete or incorrect,
- nobody was available to receive the shipment across all attempts, or
- the shipment was refused at the door,
the parcel is returned to us. For prepaid orders we will refund the order value after deducting actual two-way shipping costs incurred. For COD orders, repeated refusal may result in COD being disabled for that phone number or address on future orders.
Please ensure your address and phone number are entered correctly. This is the single most common cause of delivery failure.
Damaged or tampered parcels
If your parcel arrives damaged or the outer packaging appears tampered with, do not accept it where possible, and contact us within 24 hours of delivery at info@anherb.com with photographs of the parcel and its contents. Claims raised after 24 hours cannot be processed by our courier partners.
Incorrect or missing items
If you receive an incorrect item, or an item is missing from your order, write to us at orders@anherb.com within 48 hours of delivery with your order number and photographs. We will arrange a replacement or refund at no cost to you.
International orders
We currently ship internationally at a flat charge of ₹1,350 per order. International delivery timelines vary by destination and typically range from 10–21 working days.
Customs, import duties, and local taxes are not included in the price you pay us. These are levied by the destination country and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount. Refusal to pay applicable duties resulting in the parcel being returned or destroyed is not eligible for refund.
Order changes and cancellation
Orders can be cancelled or amended only before dispatch. Write to us at orders@anherb.com with your order number as soon as possible. Once a shipment is handed to the courier, it cannot be recalled or amended.
Tracking your order
A tracking link is sent by email and SMS at dispatch. Tracking information may take up to 24 hours after dispatch to become active on the courier's website.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are:
- Name: Kavita Rao
- Designation: Grievance Officer
- Email: grievance@anherb.com
Any complaint received will be acknowledged within 48 hours of receipt and resolved within one month from the date of receipt.
Contact
Anzalp Herbal Products Pvt. Ltd.
6, Rambali Nagar, Fort Industrial Area
Indore, Madhya Pradesh 452006, India
Email: info@anherb.com
Orders and delivery queries: orders@anherb.com
Phone: +91-731-4045793
Working hours: 10:00 AM – 6:00 PM, Monday to Saturday